Mikhala joined the Thrifty Traveler team in 2018 after living in China and completing graduate school. She is wildly enthusiastic about all things travel, but especially quirky and affordable lodging.
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You're in luck – well, maybe. Chase has set up a trip management center to handle changes and cancellations, making it clear that you can cancel a flight and get your Chase points back.
Before we dive into the specifics of canceling your flight and (hopefully) getting your points back, here's what you need to know:
The customer service phone line for Chase Ultimate Rewards is slammed and limiting calls. But thankfully, there's a new option. Chase is now offering an online form you can complete to cancel your reservation.
We'll walk through the process of how to cancel a Chase travel booking online.
Before starting the cancellation process, there are a few things to keep in mind:
If you're looking to just change instead of canceling your booking, Chase has laid out the following steps:
But before doing that, see if you can change your flight directly with the airline by managing your reservation on its website.
If you'd rather cancel your booking, you have another option besides calling in and waiting on long hold times.
Your best bet for getting your points back is actually an online form. This option is only available if your flight is 8-14 days from departure – otherwise, you'll need to call in.
Here's what you need to do:
Before you proceed, beware that you aren't guaranteed a refund – it will depend on your airline. It may take up to seven days to process your request. And make sure you're certain you want to change your travel, as you won't be able to cancel your request once it's submitted.
To complete the form, you'll first need your airline record locator (that six-digit confirmation code) and itinerary number from Chase.
Note that this form works for several booking types, and is not just limited to flight bookings.
Once you've entered your travel details, you'll have to fill out some additional questions about your trip like the dates, airline, and contact information.
Remember, once you've submitted this form, there is no way to cancel your request so be sure you want to cancel before submitting.
I have a flight to cancel that I booked with Chase Ultimate Rewards points, so I filled out this form. Unfortunately, I did not have an 11-14 character itinerary number included on my booking confirmation, so my form would not submit. Since the Chase phone lines are not accepting new calls right now, I've opted for direct messaging @ChaseSupport on Twitter and calling into the Chase Travel helpline. You can also use the Chat button on your “My Trips” page when logged into Chase Ultimate Rewards.
Just because you booked with Chase points doesn't mean you have to say goodbye to your points. With any luck and a bit of patience, you should be able to cancel by phone or online and get those hard-earned points back.
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Mikhala joined the Thrifty Traveler team in 2018 after living in China and completing graduate school. She is wildly enthusiastic about all things travel, but especially quirky and affordable lodging.
Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.
Chase is not willing to follow Jet Blue rules on use of redeposited points and money. They offered me a year from the booking date to book and fly. I finally got them to book a flight for the future, but as of tomorrow I am going to lose over $500 because they said I could only book a single round trip flight.
Disclaimer: Thrifty Traveler and its website, thriftytraveler.com, strives to keep all information up to date and accurate. The information here may differ from what you see on a financial institution, service provider, or specific product site. We’re not investment advisers, financial planners, or legal professionals - you shouldn’t rely on us for expert, individual financial guidance.
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